Drury Hotels

Drury Hotels Company, LLC is an American hospitality company headquartered in St. Louis, Missouri, operating a chain of mid-scale limited-service hotels across the United States. Founded in 1973 by the Drury family, the company opened its first Drury Inn in Sikeston, Missouri, and has since grown to more than 150 hotels in 30 states. The company remains 100% family-owned and operated, with Chuck Drury serving as President and CEO.

Drury Hotels operates under several brands, including Drury Inn & Suites®, Drury Inn®, Drury Plaza Hotel®, Drury Suites®, and Pear Tree Inn by Drury®. The brand is defined by its commitment to providing clean rooms, friendly service, and a good night's sleep at an honest price—a promise that has remained unchanged since its founding.

Signature Amenities and Guest Experience

Drury Hotels distinguishes itself through its "extras at no extra cost" philosophy. The brand was among the first in the hotel industry to offer free hot breakfast in 2003, followed by the introduction of the signature 5:30 Kickback® in 2010, which provides guests with free dinnertime snacks and cold beverages every evening. More recently, Drury introduced The Kitchen + Bar, a late-night dining option now available at multiple locations. Additional amenities include free Wi-Fi, 24-hour fitness and business centers, and indoor or outdoor pools with whirlpools.

Award-Winning Service and Industry Recognition

Drury Hotels has earned consistent recognition for guest satisfaction. The company has received 20 J.D. Power Awards for Guest Satisfaction, ranking first among upscale hotel brands and leading all seven study categories in the 2026 North America Hotel Guest Satisfaction Index Study. In addition, Drury Hotels was recognized on Forbes' Best Customer Service 2025 list, ranking 74th among the top 300 U.S. brands. The company also holds distinctions as one of America's Greatest Workplaces and has received multiple Tripadvisor Travelers' Choice Awards.

A Legacy of Family Values

With more than 6,300 team members dedicated to exceptional hospitality, Drury Hotels continues to expand across the southern United States while preserving its founding principle of treating guests like family. As one of the few remaining family-owned hotel companies in the country, Drury Hotels represents a distinctive blend of mid-market accessibility, consistent quality, and genuine Midwestern hospitality.

Drury Hotels’ FF&E (Furniture, Fixtures & Equipment) encompasses all movable, non-structural items that furnish and equip its properties, from guestroom case goods to public area seating and lighting. For the company, FF&E is both an operational necessity and a strategic investment.

Guestroom & Public Area FF&E
Guestroom FF&E typically includes headboards, nightstands, bed bases, coffee tables, TV units, luggage benches, ottomans, mirrors, artwork, lamps, wardrobes, sleeper sofas, lounge chairs, desk chairs, and bathroom vanities. Public area FF&E comprises dining chairs, bar chairs, reception sofas, front desk consoles, and decorative lighting.

Investment & Strategic Role
Room furnishings alone represent 7–10% of overall development cost (excluding land), translating to roughly $7,000–$12,000 per room. In renovations, FF&E can account for as much as 50% of total project cost. Drury factors these costs into a “pay-back analysis,” projecting that revenue gains or avoided losses from lost competitiveness will offset renovation costs within eight to nine years. Standard in-room amenities such as microwaves and refrigerators are part of this FF&E strategy, providing a price advantage over competitors that do not offer them as standard.

Renovation & Refresh Cycles
Drury undertakes “head-to-toe” interior upgrades approximately a decade after construction, replacing carpets, beds, sofas, chairs, lighting, and artwork, along with HVAC and pool/lobby improvements. Recent renovations have included refreshed guest rooms, renovated lobbies, new furniture and decor, upgraded LED lighting, and updated vanities and showers.

In short, FF&E at Drury Hotels is a carefully managed component of brand standards, guest satisfaction, and long-term asset value.